customer care

All one of a kind glass designs are created in house, with exceptional attention to detail, ensuring quality wearable art made to last. due to the handmade nature of glass, there may be slight differences between similar pieces, which only ensures a truly unique piece.

jewellery care

most jewellery is finished using sterling silver wire or 14k gold filled chain and components, unless otherwise stated. any plated base metals used are always nickel + lead free. gold coloured accent pieces are brass.

to prolong the life of your jewellery, be sure to remove it before bathing, swimming, excersizing and before sleeping. when you are not wearing your pieces, it is best to store them somewhere dry, preferably in a case or small airtight bag or container. polishing cloths are the best way to breath a bit of life back into tarnished silver. if you’re in a bind, a bit of dish detergent, or toothpaste goes a long way. ketchup works like a charm to keep brass bright. regular cleaning is encouraged to avoid deep tarnishing.

glass care

is the glass fragile? yes and no. all glass designs are fired to temperatures that ensure annealing has occurred, meaning the tension has been removed from the glass, leaving it 10x stronger than it’s original state. however, if dropped on a hard surface such as tile or concrete there is always a chance the glass may chip.

custom work

see something you like but want a different version/colour/style of it?

have a vision in mind?

getting married and want bridesmaids sets?

i’m happy to hear your ideas and i’ll always do my best to try and turn your vision into a reality. however, glass does have some limitations - but you’ll never know until you ask!

*additional charges may apply to custom work

memorial jewellery

more info soon!

online orders

all items online are available and ready to ship unless otherwise stated.

items ship from Halifax, Nova Scotia via canada post and will be sent out within 3 business days from payment. if there are any delays or issues, you will be notified right away.

if you are local to the HRM, i am happy to offer free pick up. simply select that option during checkout.

*if you are sending a gift and would like to include a handwritten note please leave your message in the comments during checkout. i’m not going to lie- writing love notes is my favourite part of the packing process!

payment

all payments are 100% secure. you may use a credit card through the online shop. if you prefer, purchases can be made using email money transfer also.

refunds + exchanges

if something is not quite right with your order, please be in touch and i will do my best to make it right. please note that all custom orders are non-refundable.

wholesale

if you are interested in becoming an Urban Fusions stockist, I would love to hear from you! Please fill out the form available on the contact page to gain access to my online catalogue.